DATA PROTECTION
With the following statement, we comply with our legal obligation to provide information and inform you about the storage of data, the type of data, its intended purpose and our identity. We also notify you about the initial transmission and the type of data transmitted. You will find our full contact details at the end of this privacy policy.
We appreciate your visit to our website and your interest in our offers. Despite careful content control, we assume no liability for external links to third-party content, as we do not initiate the transmission of this information, have not selected or modified the addressee of the transmitted information or the transmitted information itself.
The protection of your personal data during collection, processing and use during your visit to our website is important to us and is carried out in accordance with legal regulations, which you can find out about, for example, by clicking on the link at the end of this privacy policy. As a rule, it is possible to use our website without providing personal data. Insofar as personal data (e.g. name or email address) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent. We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. It is not possible to completely protect data from access by third parties.
Below, we explain what information we collect during your visit to our website and how it is used:
1. Collection and storage of personal data and the nature and purpose of its use
a) When visiting the website: Each time a visitor accesses our website, the Internet browser used on your device (computer, laptop, tablet, smartphone, etc.) automatically sends information to our website's server. This information is temporarily stored in a so-called log file on the server side (web hosting provider).
The following data is collected without your intervention and stored until it is automatically deleted:
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IP address of the requesting computer, if applicable, as well as device ID or individual device identifier and device type,
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name of the file accessed and amount of data transferred, as well as date and time of access,
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Notification of successful retrieval,
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Requesting domain (origin of your request from which you accessed our website(s)),
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Description of the type of Internet browser used and, if applicable, the operating system of your end device and the name of your access provider,
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Location data, including location data from your mobile device. Please note that on most mobile devices, you can control or deactivate the use of location services in the settings menu of the mobile device.
Our legitimate interest pursuant to Art. 6 (1) (f) GDPR in collecting the data is based on the following purposes:
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Ensuring a smooth connection and convenient use of the website,
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evaluating system security and stability, and
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for other administrative purposes.
Under no circumstances do we use the collected data for the purpose of drawing conclusions about your person.
b) When using our contact forms: If you have any questions, we may offer you the option of contacting us using the forms provided on the website. At least the following information is required: first and last name, email address and comment, so that we know who the enquiry comes from and can respond to it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 (1) (a) GDPR on the basis of your voluntary consent. The personal data collected by us for the use of the contact form will be automatically deleted after your request has been processed.
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c) Use of the appointment and booking tool with payment processing
When you book an appointment via our website, additional personal data is collected and processed as part of the booking process. This includes in particular:
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First and last name
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Email address
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Telephone number (if required)
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Details of the desired appointment (date, time)
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Any additional information you provide in the free text field
This data is used exclusively to process your booking request, to arrange an appointment and, if necessary, to contact you in connection with the appointment. Processing is carried out in accordance with Art. 6 (1) lit. b GDPR for the purpose of implementing pre-contractual measures or fulfilling a contractual relationship.
Payment processing
If a direct payment is made via the website as part of the booking, additional payment data will be processed. Depending on the payment method selected, this may include the following data, for example:
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Billing address
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Means of payment (e.g. credit card details, IBAN, PayPal account)
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Transaction IDs
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Payment status
Payment processing is carried out by an external payment service provider. Your payment data is transmitted directly to this provider and is not stored by us. We have a data processing agreement with the payment service provider in accordance with Art. 28 GDPR, which ensures that your data is processed in compliance with data protection regulations.
This data is processed on the basis of Art. 6 (1) lit. b GDPR for payment processing within the framework of the contractual relationship.
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Please also note the data protection information of the respective payment provider through which the payment is made.
2. Disclosure of personal data
Your data will not be transferred to third parties for purposes other than those listed below. We will only disclose your data to third parties if:
You have given your express consent in accordance with Art. 6 (1) (a) GDPR
In this case, however, the scope of the data transferred is limited to the minimum necessary. Our data protection provisions comply with the applicable data protection regulations and the data is only processed in Switzerland. No transfer to third countries takes place and is not intended.
3. Rights of data subjects
Upon request, we will be happy to inform you whether and which personal data relating to you is stored (Art. 15 GDPR), in particular about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data if it was not collected by us, and the existence of automated decision-making, including profiling.
You also have the right to have any inaccurate personal data corrected or incomplete data completed (Art. 16 GDPR). Furthermore, you have the right to request that we restrict the processing of your data, provided that the legal requirements for this are met (Art. 18 GDPR). You have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format or to request its transfer to another controller (Art. 20 GDPR). In addition, you have the so-called ‘right to be forgotten’, i.e. you can request us to delete your personal data (Art. 17 GDPR). Irrespective of this, your personal data will be automatically deleted by us if the purpose of the data collection no longer applies or if the data processing has been carried out unlawfully.
In accordance with Art. 7(3) GDPR, you have the right to withdraw your consent at any time. As a result, we will no longer be permitted to continue processing data based on this consent in the future.
You also have the right to object to the processing of your personal data at any time, provided that a right of objection is provided for by law. In the event of an effective revocation, your personal data will also be automatically deleted by us (Article 21 GDPR). If you wish to exercise your right of revocation or objection, simply send an email to the email address listed at the end of this privacy policy. In the event of violations of data protection regulations, you have the option of lodging a complaint with a supervisory authority in accordance with Art. 77 GDPR.
4. Duration of data storage
The data collected will be stored by us for as long as is necessary to fulfil the agreement entered into with us or until you exercise your right to erasure or your right to transfer data to another company.
We sometimes use cookies to statistically record and evaluate the use of our website and to optimise our offering for you. These cookies enable us to automatically recognise that you have already visited our website when you return. These cookies are automatically deleted after a defined period of time. The data processed by cookies is necessary for the purposes mentioned above in order to protect our legitimate interests and those of third parties in accordance with Art. 6 (1) (f) GDPR. Most browsers automatically accept cookies. If you do not want us to recognise information about your computer, please set your Internet browser to delete cookies from your computer hard drive, block all cookies or warn you before a cookie is stored. You can find out how to delete or block cookies in the help and support section of your Internet browser. There you will find instructions on how to find the file or directory where cookies are stored. Please note that completely deactivating cookies may mean that you cannot use all the functions of our website.
5. External applications as integration on our website
Social links & recommendations
On our website, you sometimes have the option of sharing the page you are viewing with selected social media platforms in order to recommend it to your individual circle of contacts (‘friends’, social graph). To do this, after clicking on the respective social icon (e.g. the Facebook icon), you will be redirected to the respective platform in a new window, which may first ask you to log in to your profile. Afterwards, during or even before this, only the page content of the page to be recommended is analysed exclusively by the platform operator and processed differently depending on the platform (page title, image motif as icon, continuous text). We would like to point out that we have no influence whatsoever on the data collection of the respective platform, which applies to both logged-in and non-logged-in users of the respective social media service. By using the social media recommendations (buttons), you automatically and knowingly agree that the respective social media services may collect and store data about you and your usage behaviour. As the provider of the website offered here, we have no influence on this and therefore hereby disclaim any liability with regard to the collection and storage of data by third parties.
6. Data security
We take all necessary technical and organisational security measures to store your personal data in such a way that it is not accessible to third parties or the public. If you wish to contact us by email, we would like to point out that the confidentiality of the information transmitted cannot be fully guaranteed when using this method of communication. We therefore recommend that you send us confidential information exclusively by telephone or post. For email communication, we recommend that you use the best possible encryption for your outgoing mail using SSL technology. You can find out more about this from your email service provider.
7. Validity and changes to this privacy policy
This privacy policy is currently valid.
Due to the further development of our website and offers on it, or due to changes in legal or official requirements, it may become necessary to amend this privacy policy. You can access and print out the current privacy policy at any time on our website via the link below.
Name and contact details of the data controller
This privacy policy applies to data processing by:
NeuroReFocus
Zürcherstrasse 49a
8104 Weiningen
Domain: www.neurorefocus.ch
Privacy Policy: www.neurorefocus.ch/datenschutz
Legal requirements: www.edoeb.admin.ch/edoeb/de/home.html *
* Recommendation only / no liability for completeness and legal validity